Our products are characterized by a high level of quality and are designed for a long service life. Therefore, our devices come with a 2-year warranty from the date of purchase. Should you have a reason for complaint within this period, please contact us directly.

A product warranty is also called a manufacturer's warranty. Every manufacturer offers a warranty on their products. Warranty claims are handled through retailers, which means through us!

If you have any questions, please contact us. We will discuss the matter with the manufacturer and process the repair or replacement as quickly as possible!

Each manufacturer has its own warranty terms; here is an overview for each manufacturer:

HEINE

General Conditions of HEINE Guarantee

Not with standing statutory rights arising from product defects, HEINE provides the following guarantee for its products under the following conditions. The General Conditions of Guarantee apply to all HEINE products, unless otherwise specified by other product-related guarantee conditions.  Product-related guarantee conditions can be found in the individual product descriptions.

Content of Guarantee

HEINE guarantees that the products it delivers shall be free from material, processing and construction defects if they are used properly and for the intended application for the duration of the guarantee. This guarantee shall not apply to defects that occur from improper use or improper handling, in particular due to non-observance or incorrect application of the instructions for use or due to an event having an external impact. The guarantee for the entire product shall lapse or shall not apply if non-original HEINE products or non-original spare parts are used, and if interventions (in particular repairs or modifications) are carried out by persons who are not authorized by HEINE.

Furthermore, the following are excluded from the guarantee:

• wear and tear,
• single-use items and consumables,
• rechargeable batteries and batteries and
• exposed and accessible control and supply cables with corresponding plug connection.

Guarantee Period

The guarantee applies for a period of 5 years from the date of consignment of the goods ex works.

Scope of Guarantee

If the above-mentioned guarantee conditions apply, this shall give rise to a guarantee case. If the customer claims a guarantee case, the customer must send the HEINE product to HEINE at its own cost. HEINE shall then check whether a guarantee case actually exists.

Inspection

If a guarantee case does exist, the customer shall be entitled to a repair or replacement at HEINE's discretion. In the event of a guarantee case, HEINE shall bear the costs for the repair or replacement, including the shipping costs of returning the product to the sender. The shipping costs for sending the product to HEINE shall be borne by the sender itself. If a guarantee case does not exist, the customer shall not be required to cover the costs of the inspection, but must bear the costs for returning the product to the customer should the customer require this. If HEINE repairs the product, the guarantee period shall not recommence. If HEINE provides a replacement under the guarantee, a new guarantee period shall commence.   

Limitation Period

For defects recorded under the guarantee, the limitation period shall begin upon the discovery of the defect.

General Terms and Conditions of Business

The General Terms and Conditions of Business of HEINE. In particular the provisions regarding liability, place of jurisdiction and choice of law. In addition, further claims, in particular claims for compensation for damage which did not occur on the HEINE product, are excluded from the guarantee.

KaWe

Die Garantie für die KaWe-Produkte beträgt 2 Jahre ab Kaufdatum. Eine Ausnahme bildet das Swisto Iontophoresegerät, das mit 4 Jahren Herstellergarantie ausgestattet ist. Bei einem Garantieanspruch sollten Sie sich direkt an Ihren Händler wenden, der die Abwicklung der Reklamation bearbeitet. 

• Standardgarantie: 2 Jahre ab Kaufdatum für die meisten Produkte.
• Sondergarantie: 4 Jahre Garantie für das Swisto Iontophoresegerät.
• Garantieabwicklung: Reklamationen müssen direkt über den Händler abgewickelt werden, bei dem das Produkt gekauft wurde.