Shipping costs are calculated according to the size, weight and delivery address of the package.
Put the desired items in the shopping cart, enter the delivery address and you can see the different shipping methods and shipping costs
Shipping & Packaging Information
We are committed to ensuring that your order reaches you promptly and safely. We offer various shipping options to suit different needs and timelines. Please review our options below to select the one that best fits your requirements.
Shipping Options
1. Economy Shipping
- Weight Limit: Up to 2 kg
- Carrier: Sent by postal service
- Delivery Time: Estimated 3 to 15 working days, depending on your delivery country and the distance from our warehouse.
- Details: Economy shipping is a budget-friendly option for smaller packages. It provides reliable delivery but may take longer, especially for international destinations.
2. Standard Shipping
- Weight Limit: Up to 30 kg
- Carrier: Delivered by parcel service
- Delivery Time: Estimated 3 to 8 working days, depending on your delivery country and the distance.
- Details: This is our most popular option, providing a balance of cost and speed. Standard shipping is ideal for larger orders up to 30 kg, with a faster turnaround compared to Economy shipping.
3. Express Shipping
- Weight Limit: Up to 20 kg
- Carrier: DHL or UPS
- Delivery Time: Estimated 1 to 5 working days, depending on the delivery country and distance.
- Details: For urgent orders, Express shipping provides the quickest delivery, ensuring your order reaches you as soon as possible. It’s a great option if you need your items promptly or for time-sensitive orders.
4. Pallet Shipping (Freight Forwarder)
- Weight Limit: Over 30 kg
- Carrier: Freight forwarder using pallet truck delivery
- Delivery Time: Delivery time varies based on country and distance and is indefinite.
- Details: For bulk orders or larger items, pallet shipping is handled by freight forwarding. The delivery time may vary significantly, and we will work with you to coordinate details and ensure smooth delivery.
5. Shipping with Your Own Customer Account
- Process: After completing your order, we will inform you of the package dimensions and weight. You will then send us the shipping documents using your preferred carrier account.
- Details: For customers who prefer to manage their shipping, we offer the flexibility to ship with your own account. We’ll prepare the order for pickup by your designated courier.
Packaging and Handling
All orders are carefully packaged to protect your items during transit. We use quality materials to ensure your products arrive in excellent condition. For palletized shipments, we secure and wrap each pallet to prevent damage during long-haul transport.
If you have any questions about our shipping options or need assistance selecting the best option for your order, please feel free to contact our customer support team. We're here to help!
Your advantages with us
Transparent and Efficient Service
When you order from us, you can rest assured that you are dealing with an authorized dealer that not only provides an official invoice and guarantee for your purchases but also ensures that the delivery of your products is handled efficiently and transparently. Here's everything you need to know about our shipping and delivery processes.
Shipping from warehouse Germany
We ship all our products directly from our warehouse in Germany using different secure shipping and logistics providers. Your order reaches you promptly, no matter where you are located. Whether you're ordering a small item or a bulk purchase, our shipping process is designed to meet your needs effectively.
Shipping Terms and Responsibilities
We operate under Delivered at Place (DAP) shipping terms, meaning that while the cost of shipping is covered, any additional import fees, such as customs duties and import sales tax, are the responsibility of the customer. These charges vary by country, so we recommend contacting your local customs office to determine any potential costs prior to placing your order.
Authorized Dealer Guarantee
As an authorized dealer, we provide not only high-quality products but also the reassurance that comes with purchasing from a reputable source. Every product shipped comes with an official invoice and a guarantee, securing your investment. Our products are backed by manufacturer warranties, and our customer service team is always available to help with any questions or issues that may arise.
Seamless Order to Delivery Experience
From the moment you place your order to the time it arrives at your door, our process is designed to be smooth and transparent. Once you make a purchase, you will receive an order confirmation with detailed information about the shipping process, including a tracking number. This allows you to monitor your shipment's progress and plan accordingly, ensuring you know exactly when to expect your delivery.
We receive the products directly from the manufacturer
Choosing us means opting for a seamless shopping experience, where shipping costs and delivery procedures are straightforward and customer-friendly. With fast shipping from Germany, no hidden fees, your satisfaction as a customer is our top priority. Shop with confidence knowing that you are purchasing from an authorized dealer that values transparency and efficiency.
If you have any questions about shipping, you can contact our support team at any time: support@vitcom-medical.com